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Frequently asked questions
Do you issue a VAT invoice?
Yes. Every engagement is invoiced with full Luxembourg VAT under our SARL-S entity — VAT LU36089387, RCS B290472. The invoicing entity is Lux Photo Pro (LPP), Luxembourg, 17% VAT.
Do you accept purchase orders, and what are the payment terms?
Yes — purchase orders are supported, and we can quote against a PO number so your finance team can process it cleanly. We accept invoice, bank transfer and SEPA (Stripe). Project deposit terms and net payment terms for PO-based work are confirmed in the written proposal; retainer clients are billed monthly.
Will you sign an NDA?
Yes. We are NDA-friendly by default and routinely work under confidentiality for finance, legal and institutional clients. Deliverables are shared through password-protected, branded galleries, and we can restrict or suspend behind-the-scenes capture for confidential shoots. MSA, SOW and NDA can be e-signed.
What are your turnaround times?
Turnaround depends on the service and the scope of the job. We commit a fixed delivery time in writing for every project, confirmed in your quote against the deliverables — not left open-ended.
Who owns the images, and do we get the RAW files?
You receive fully edited, channel-ready files (web, print, LinkedIn, Meta Ads, marketplaces) with usage rights for your intended channels confirmed in the proposal. RAW files are not delivered as standard but can be licensed separately. We use the work in our own portfolio only as agreed in your contract, on the channels named there. The number of revision rounds is set out in your proposal; changes to concept or music after approval are billed as additional work.
Do you shoot in your studio or at our location?
Both, to the same lighting standard. We have a studio in Belair (13 Avenue Gaston Diderich) and a mobile kit for on-site shoots at your office or venue — so a portrait shot at your premises matches one shot in the studio.
Where do you work, and what languages do you operate in?
We cover Luxembourg and the Belgian and French border regions, with destination work on request. Client-facing communication, proposals and contracts are in English at launch; French is being added for the corporate and real-estate audience. Internally the team also works in other languages — tell us your preference and we will match it where we can.
How does cancellation and rescheduling work?
Booking is confirmed with a 50% deposit. A one-off shoot can be postponed once free of charge with at least 7 days' notice, to a new date agreed with us. Cancelling less than 7 days before the shoot costs 50% of its fee, and less than 48 hours before, 100%. If you cancel 7 days or more before, we refund the deposit less any non-refundable third-party costs committed at your request. Retainers run for 12 months: you can leave without a fee at the end of the 6th month with 30 days' notice; leaving at any other time costs one monthly fee, with 30 days' notice. At the end of the term a retainer renews for 12 months unless either side gives notice 60 days before; LITE (6 months) renews the same way. Your service agreement sets out the details.
Are you one photographer or a team?
A team, not a single freelancer — photographers, videographers and editors under one art direction, with post-production handled in-house. That means large jobs get covered without a drop in quality, and you get the same lighting and colour standard across every frame, every shoot.