These Terms of Service govern photography and video production services provided by Lux Photo Pro S.à r.l.-S (RCS B290472, VAT LU36089387, 13 Avenue Gaston Diderich, L-1420 Belair, Luxembourg) to its clients. They apply to project work and to monthly retainer agreements. Where a signed agreement, Statement of Work or retainer contract exists, that document prevails over these Terms.

1. Acceptance

By booking our services or using this website you agree to these Terms. A written agreement and/or invoice sets out the specific scope, deliverables, deadlines and pricing for each engagement.

2. Services

Commercial photography and video: corporate and event photography, business and team portraits, corporate and brand video, product, food and catalogue, real estate, architecture and drone, advertising and brand content, and monthly content retainers. The exact scope of each engagement is defined in its quote or contract.

3. Quotes and booking

Quotes are issued in euro and valid for the period stated. A project is confirmed when the client accepts the quote in writing and the deposit is received. For tenders and RFPs, send your brief to [email protected]; we reply within one business day with availability, a line-item quote, our RCS and VAT details, and references.

4. Pricing and VAT

Prices are quoted excluding VAT unless stated otherwise. Luxembourg VAT (currently 17%) is added where applicable. Every engagement is billed with a full VAT invoice (VAT LU36089387, RCS B290472). Purchase-order numbers are supported on request.

5. Payment

Project work: 50% deposit at booking, 50% on delivery, unless the contract states otherwise.
Methods: bank transfer / SEPA and, where offered, card.
Retainers are billed monthly in advance per the retainer contract.
Late payment may suspend ongoing or scheduled work until the account is settled.

6. Cancellation and rescheduling

Cancellation and rescheduling must be made in writing; what counts is the time we receive your notice.

Postponing a one-off shoot: once, free of charge, with at least 7 days' notice, to a new date agreed with us within the postponement period set in your agreement. A second postponement, or one notified less than 7 days before the shoot, counts as a cancellation.
Cancelling a one-off shoot: 7 days or more before the shoot, no cancellation fee, and the deposit is refunded less any non-refundable third-party costs committed at your request; less than 7 days before, 50% of the fee for that shoot; less than 48 hours before, or without notice, 100%.
Cancellation by us: if we cancel a confirmed shoot and no new date suits you, we refund all sums paid for that shoot.
Retainers: 12-month term. You may leave without a fee at the end of the 6th month with 30 days' notice; leaving at any other time costs one monthly fee, with 30 days' notice. At the end of the term the retainer renews for 12 months unless either party gives notice of non-renewal 60 days before; a LITE retainer (6 months) renews the same way. Moves and cancellations of shoots inside a retainer follow the retainer contract.

Where your signed agreement sets different terms, the agreement applies.

7. Delivery and turnaround

We aim to deliver within the agreed timeframe (see Production Guidelines for indicative turnaround). Delivery is supplied as edited, channel-ready files via a password-protected gallery. Force-majeure events and client-side delays extend timelines accordingly.

8. Revisions

One revision round is included per deliverable. Changes to concept, music or scope after a deliverable has been approved are treated as additional paid work and quoted separately.

9. RAW files and archiving

RAW (unprocessed) files are not delivered as standard; they may be licensed separately by written agreement. We keep RAW files for about two months after delivery and edited deliverables for at least one year after delivery; after those periods we have no obligation to keep any file, so please keep your own copies. Long-term archiving can be arranged in the contract.

10. Usage rights and intellectual property

Photographs and video remain the intellectual property of Lux Photo Pro S.à r.l.-S unless otherwise agreed. On full payment the client receives the usage rights agreed in the contract for the delivered, processed files. We use delivered work in our own portfolio and marketing only as agreed in your contract, on the channels named there; for confidential projects we sign NDAs.

11. Confidentiality

We sign non-disclosure agreements on request and work NDA-friendly by default. Client galleries are password-protected.

12. Liability

Each engagement is carried out with professional care. Our total liability for any engagement is limited to the fees paid for that engagement, except where Luxembourg law does not permit such limitation. We are not liable for circumstances beyond our reasonable control.

13. Governing law

These Terms are governed by Luxembourg law; disputes fall within the jurisdiction of the courts of Luxembourg.

Contact

Lux Photo Pro S.à r.l.-S — 13 Avenue Gaston Diderich, L-1420 Belair, Luxembourg · [email protected] · +352 691 773 777

Last updated: 15 September 2026.